We cover an extensive range of topics related to cultural competence.
Modules are tailored to your needs. They can be combined or presented as a series if requested.
Introductory
Introduction to cultural diversity
Explore your own culture, identify points of cultural difference, and understand the impacts of migration and settlement. This is a useful module for staff inductions.
Communication
Working with interpreters (beginner)
Learn how effectively communicate with clients through an interpreter, and how to brief and assess your interpreter.
Using interpreters to best effect (advanced)
Retain control of any situation involving interpreters, from telephone interpreting to working with groups, and learn how to handle client concerns.
Writing for cross-cultural communication
Learn techniques to craft culturally appropriate content, prepare English material for translation and negotiate the minefields of the translation process.
Language services: more than just interpreting
Implement a comprehensive language services strategy, from arranging qualified interpreters to providing translated resources to making the best use of bilingual employees.
Recruiting and working with bilingual staff
Strategies to use staff members' language skills effectively, and the policies and processes necessary to support bilingual staff.
Planning and strategy
Cultural competence for managers
Implement a framework to improve cultural competence at all levels from governance to policy, service delivery and staff development.
Sustainable engagement with CALD communities
How to build a cycle of consultation, communication and service provision between your agency and target CALD communities.
Social marketing in a multicultural society
How to create social marketing campaigns that address the beliefs, behaviours and values of CALD audiences.
Conducting focus groups with CALD communities
A step-by-step process for planning, recruiting, resourcing and conducting a focus group with participants from CALD backgrounds.
Specialist topics
Understanding health beliefs
A framework through which to understand clients' views on health and illness, negotiate between differences of opinion, and find a common ground for action or treatment.
Culturally relevant health promotion
How to apply health promotion frameworks and principles when working with CALD populations.
Meeting the needs of ageing CALD clients
Key principles and strategies for providing aged care to clients and families from CALD backgrounds.
Responding to problem gambling in CALD communities
Identify beliefs, risks and protective factors specific to CALD communities, and learn strategies to raise awareness and overcome barriers to help seeking.
Sexual health, viral hepatitis and CALD communities
Explore cultural perceptions, beliefs and barriers that exist in relation to sexual health and viral hepatitis, and identify implications for prevention, treatment and health promotion.