CEH presents monthly professional development workshops for health, government and community sector employees. Sign up to our newsletter here for current workshop information and more.
Workshops are held at our head office in Carlton. Click here for directions.
From July, CEH will be relocating. All workshops will be held in North Richmond. Click here for directions.
All workshops cost $150 and include morning tea and lunch.
Under each workshop, the link Register for this workshop appears. Click on it to register.
Places are strictly limited, so register early to avoid disappointment.
Terms and conditions
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Workshops
Culturally competent palliative care
Wednesday 20 June, 9am – 2pm
In a multicultural society, there is a growing need for palliative care organisations and staff to deliver culturally appropriate services for CALD patients. Understanding differing beliefs toward illness, death and dying will enhance the palliative care worker’s approach and promote service delivery that is both respectful and sensitive to the needs of patients and their families.
Key learning outcomes:
- Recognising cultural diversity concepts and terminology and the links between culture and health
- Identifying barriers to working effectively with cultural and linguistic diversity in service delivery and strategies to overcome these
- Understanding the importance of using interpreters and improve skills in working with interpreters in palliative care settings.
Register for this workshop
Introduction to cultural diversity
In our multicultural society, it is fundamental our workplaces have the ability to provide appropriate access and service to people from a range of cultural backgrounds. This workshop introduces health and community workers to key concepts in migration, diversity and cultural competency.
Desired learning outcomes include the ability to:
- Understand the impact of culture on service provision and service delivery
- Work more effectively with clients from CALD communities
- Identify key principles of effective cross cultural communication.
- Improve service delivery outcomes
Effective communication with refugee and migrant clients is essential for high quality service delivery. This workshop provides staff working in health and community organisations with strategies and skills to efficiently engage with individuals who have low English proficiency.
Workshop participants will be able to:
- Recognise different aspects of verbal and non-verbal communication styles
- Assess the need for an interpreter
- Implement strategies for effective communication with CALD clients
- Identify key principles of effective cross cultural communication
Working with interpreters
Knowing when and how to use interpreters is essential when working with CALD clients with low English proficiency. Understanding how to effectively integrate an interpreter into the conversation will lead to more effective communication outcomes.
Workshop participants will be able to:
- recognise different interpreting situations and how to adapt to them
- develop strategies to address client reluctance in engaging interpreting services
- increase their ability to work successfully with interpreters and individuals
Social marketing in a multicultural society
Social marketing applies marketing concepts and techniques to the area of health education. This workshop introduces you to how you can reach CALD communities through social marketing with effective messaging and selecting appropriate communication channels.
Workshop participants will be familiar with:
- obtaining insights into the beliefs, values and behaviours of their target audience
- adapting the message and strategy to the needs of that audience
- choosing culturally relevant media and communication channels
- strategies to evaluate their campaign
Register for this workshop
Building cultural competence within your organisation
What does cultural competence look like? How do you plan for it? How do you measure it?
This workshop takes cultural competence beyond superficial jargon and into the domain of planning and strategy. Aimed at managers, board members and HR officers, it covers ways to build cultural competence in all areas of your organisation.
During the workshop, participants will become familiar with:
- How to be a culturally responsive organisation
- Indicators to measure and track cultural competence at all levels
- How cultural competence will improve service and performance
Register for this workshop
Tackling tricky topics - stigma in health
Stigma is an important concept to understand when working with clients from CALD backgrounds. Providing education or treatment relating to sexual health, torture and trauma, rape, incest or family violence can be problematic when cultural attitudes affect the client's ability to engage with their status - or experience - of such issues.
At the end of the workshop, participants will be familiar with:
- The impact of stigma on refugee and migrant clients' help seeking behaviour.
- Strategies to create and encourage help-seeking behaviour.
- Strategies to communicate effectively cross-culturally when approaching topics such as sexual health, gambling, or drug safety
Register for this workshop
Sustained engagement for health promotion
Meaningful engagement is essential for service planning, provision and evaluation. Health promotion requires more than a multicultural lunch or annual community consultation.
This workshop makes a strong case for sustained engagement with your target communities, and shows you how issues of culture and language affect your engagement strategy.
This workshop aims to familiarise participants with:
- Why engagement is essential from a community, service and funding perspective
- Strategies that lead to long-term engagement with CALD communities
- Systems and processes to track and measure engagement
Register for this workshop
Writing for cross-cultural communication
This is an essential workshop for anyone who writes or prepares material for audiences with low English language proficiency. It will help you identify appropriate languages, craft reader-friendly content, prepare material for translation, and negotiate the complexities of the translation process.
At the end of the workshop, participants will be able to identify:
- Benefits and limitations of translated materials
- Key steps for developing culturally appropriate content
- Ways to check the integrity of your content in English and in language
- How to resolve issues that arise from the translation process
Register for this workshop
Consumer participation and CALD communities
Meet the specific needs of your CALD clients effectively by involving them in the planning, implementation and evaluation of health and community services. This workshop provides participants with strategies to ensure an inclusive approach, highlighting the barriers and enablers to interacting and engaging with CALD consumers.
Workshop participants will be able to:
- understand the links between culture, diversity, health and CALD consumer participation
- identify principles and strategies for inclusive consumer and community participation
- understand the barriers and enablers to consumer participation within CALD communities
Register for this workshop
Understanding and improving health literacy
Health Literacy is the degree to which individuals have the capacity to obtain, process, and understand basic health information, and to make appropriate health decisions.
Australian Bureau of Statistics 2006 data shows 57% of Australian's are functionally health illiterate and 75% of those people are born in a non-English speaking country. Health literacy has been identified as a priority in both the state and federal health policy.
This workshop covers:
- the principles of health literacy
- strategies to improve health literacy at an individual level
- strategies to improve health literacy at an organisational level
- the impact of culture and language on health literacy
Register for this workshop
Understanding the sexual health and well-being needs of refugee young people
The migration and refugee experience often means young people miss out on sexual health and wellbeing education prior to settlement in Australia. The stigma surrounding sexually transmitted infections and other sexual health issues, along with low English proficiency, can prove to be a major barrier to these people seeking out information.
This workshop aims to help you build refugee young people's knowledge, their access to services, and capacity to make informed choices.
Workshop participants will become familiar with:
- strategies to encourage young refugees to plan ahead to prevent risk-taking behaviour, and for dealing with negative situations if they arise
- strategies to plan and deliver sexual health education
- peer-based approaches to education
- how to engage parents on sexual health.
To regsiter your interest in this workshop, please email training at ceh.org.au
Improving cross cultural communication
Effective communication with refugee and migrant clients is essential for high quality service delivery. This workshop provides staff working in health and community organisations with strategies and skills to efficiently engage with individuals who have low English proficiency.
It is expected this workship will help you:
- Identify key principles of effective cross cultural communication
- Recognise different aspects of verbal and non-verbal communication styles
- Assess the need for an interpreter
- Implement strategies for effective communication with CALD clients
To regsiter your interest in this workshop, please email training at ceh.org.au
Enquiries
For all enquiries, please contact our office on (03) 9342 9700 or email training@ceh.org.au.
Terms and conditions
- Registrations must be confirmed by the registration form (invoices are issued on receipt of registration but not more than one month in advance of the session date).
- Registrations may be cancelled up to 5 working days prior to the day of the workshop with a full refund.
- Cancellations giving less than 5 working days notice will incur a 30% cancellation fee to cover administration costs.
- Fees will not be refunded for cancellations on the day of the training or for non-attendance on the day.
- Organisations may send alternative candidates to attend training if the original candidate is not available.
- By returning this form to register for a workshop, you are consenting to the terms and conditions of payment and refunds.