We spend the majority of our time as workers, overcoming barriers and helping others. We are always learning and growing to improve our practice.
At CEH, we have spent some time lately talking to OT’s, speechies, counsellors, allied health workers and other practitioners, hearing their challenges working cross-culturally.
Key challenges identified
- How do I understand the cultural nuances of what the client is communicating to me?
- How do I communicate with clients who have an English language barrier
When there are gaps in cultural awareness and language, there are more misunderstandings, biases and sometimes compromised health outcomes.
The good news is that there is so much we can do to be more prepared.
In response to this need, we have released two NEW eLearning products for you. Yes, you read that right – two NEW products! See the catalogue here.
Read on to find out more about these products. The products are bundles. So, in one purchase you get access to several eLearning modules and you can work at your own pace over the course of several months. Our eLearning is designed to give you a thorough understanding of the concepts and principles of cultural competence with loads of good examples to work through.
If you are a health practitioner – these are for you.
1. Cultural competence for allied health practice
This course includes 3 of our most popular units:
- Unit 1: Key Knowledge of cultural competence.
- Unit 2: Practical Skills to work in-depth with migrant and refugee clients, carers, and families.
- Working with Interpreters: Learning or reviewing the basics of working effectively with interpreters or translated materials
After completing this course, you will gain knowledge of:
- Australian cultural diversity and government policies
- Experiences migrants and refugees clients have before getting to Australia and how quickly they fit in
- Frameworks for how you can reduce service barriers for migrant and refugee clients, carers, and families.
Skills to:
- Reduce unconscious bias in service delivery
- Use plain language
- Check your clients’ level of understanding
- Effectively work with interpreters and translators
2. Comprehensive skills for individuals
You can feel good about enrolling in this course – empowering you to deepen your interactions with clients.
This course provides an extensive set of knowledge and skills, includes 2 units:
- Trauma-informed care
- Health literacy essentials
We are hearing trauma-informed care echo through our industry at the moment.
We developed this eLearning more recently due to the growing demand to sensitively work with clients who have experienced past trauma.
The unit on trauma-informed care gives you practical skills to support clients who have past lived experiences of trauma. When working with clients, we can unknowingly cause harm by reminding them of past traumatic experiences, reducing the chance of them successfully engaging with you or your service.
There are lots of ways you might unknowingly remind clients of negative past experiences, and you’ll learn to identify and avoid these in this training course.
In this course, you’ll learn practical skills to deliver services that are:
- less likely to remind clients of painful past experiences
- more likely to engage clients
- more likely to achieve positive outcomes
Health Literacy Essentials gives you the skills to communicate more effectively with clients. It highlights issues caused by low health literacy, and provides fun and engaging activities that let you practice the solutions. As soon as you finish this course, you can start using what you’ve practiced to improve your work!