Consumer participation in health care encompasses both current and potential consumers of health services, carers and the wider community participating in decision making about health care. For the health and community sector, the parameters of what constitutes...
This discussion paper has resulted from work with the Moonee Valley Melbourne Primary Care Partnership(MVM PCP) Physical Activity Network (PAN), an alliance of health and government agencies in the local government areas of Moonee Valley and Melbourne who have an...
Victoria is Australia’s most culturally diverse state. Over 23% of Victorians were born overseas and come from over 200 different countries. Of those born overseas, 72% were born in non-English speaking countries. This impacts on the English language profi ciency of...
If you are using existing translated materials, you need to first check whether the content and meaning of the resource is what you are after. Here are some steps to guide you through how to check existing translations. Step 1: Consult with the original producer of...
It is important to check your translated resource with the community. You can do this by running a focus group or consulting with key informers. This will help you find out if any particular words or expressions in the translated resource do not sound natural or are...
1. Take time to consider which languages to select for translations. Consider which community group will most benefit from your resource, and which communities have a low rate of English proficiency. To find out information on new arrivals in the last five years,...
Using existing translated materials may save you time and money, however to use them successfully it is essential that you review and focus test the materials to make sure they are going to have the effect you are hoping for. Step 1: Consult with the original...
The Language Services Guide is designed to support and encourage all agencies, no matter how established or confident they are in their practices, to aim for continuous improvement in their provision of language services. Almost a decade has passed since we released...
This resource is also available in pdf. Download Developing a comprehensive language services response Access other tip sheets in this series The key elements of organisational planning for language services. What are language services? Language services encompass a...
This resource is also available in pdf. Download Managing bilingual staff Access other tip sheets in this series Bilingual Staff Research Project Report What is bilingualism? Bilingualism is the ability to communicate in two languages with equal, or near...
